1. Information We Collect
- Contact Information: When you reach out via forms, email (e.g., sales@hi-tide.com), phone, or other direct methods, we may collect your name, email address, phone number, and product-related details (like product name or inquiry information).
- Website Usage Data: We may use cookies or similar tech to gather non-identifying data such as IP address, browser type, pages visited, time spent, and referral sources. This helps us understand user behavior and improve your site experience.
2. How We Use Your Information
- Respond to your inquiries, estimate requests, or service discussions.
- Communicate updates, promotions, or scheduling information—only if you’ve opted in.
- Improve our website and services using aggregated, anonymous data.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information only when necessary:
- With trusted service providers (e.g., hosting, email systems) for delivering and maintaining the website or services.
- If required by law or in response to legal processes.
4. Cookies & Tracking
We may use browser cookies or similar tools to:
- Enhance your site navigation.
- Collect usage analytics and improve site functionality. You can disable cookies via your browser settings, though doing so may impact your browsing experience.
5. Your Rights
You have the right to:
- Access, correct, update, or delete your personal information.
- Opt out of marketing communications at any time. Contact us at sales@hi-tide.com or call 772.461.4660 with your requests.
6. Data Security
We take reasonable measures to safeguard your data, including encrypted transmissions when possible and restricted access among staff. However, no system is entirely risk-free. We appreciate your understanding as we continuously strive to enhance data protection.
